Frequently Asked Questions

TAQRIR is Saudi Arabia's first EMS digital solutions platform. It is an AI-assisted ePCR (electronic patient care report) system with integrated clinical governance, facility operations, and compliance tooling, built specifically for emergency medical services providers operating in the Kingdom of Saudi Arabia. TAQRIR is operated by TAQRIR LLC, founded by Mohammed Al Zahrani and Mohammed Fahad, and is hosted in-Kingdom on Google Cloud Dammam region to meet PDPL data-residency requirements.

Yes. TAQRIR is designed around the NPHIES (National Platform for Health Information Exchange Services) framework and is on the P2 Vendor Certification track. At launch (V1.0, April 2026), TAQRIR produces clinical data structured for NPHIES FHIR R4 export. Full NPHIES claim submission and integration is included in the V2.0 roadmap. TAQRIR is NOT a billing or claim submission system — claim flows are handled by partner RCM providers.

Yes. TAQRIR meets Saudi PDPL (Personal Data Protection Law) requirements through: (1) in-Kingdom data residency on Google Cloud Dammam region, (2) patient-level consent capture and tracking, (3) Row-Level Security (RLS) enforcing per-facility tenant isolation, (4) immutable audit log with 10-year retention, (5) AES-256 encryption at rest and in transit, (6) PDPL-aligned data retention and deletion workflows.

TAQRIR is built for private and public Saudi EMS providers, including: private ground ambulance operators, hospital-based ambulance services, air ambulance operators, Saudi Red Crescent Authority (SRCA) operational partners, Ministry of Health (MOH) contracted providers, and National Guard Health Affairs EMS units. Within each facility, TAQRIR serves four user roles: Facility Administrator, Branch Administrator, Medical Director, and Field User (paramedic or EMT).

Yes. TAQRIR is bilingual Arabic + English with full Right-to-Left (RTL) layout support. Clinical staff can toggle between languages on any screen. Unlike global ePCR vendors adapted for Saudi Arabia, TAQRIR is designed Arabic-first: all clinical terms are mapped to both ACHI / ICD-10-AM English codes and their Arabic clinical equivalents.

Global vendors like Medusa Siren (now owned by ESO Solutions), ImageTrend, and ZOLL have limited Saudi deployments focused on niche segments such as air ambulance. TAQRIR differs in four ways: (1) Saudi-built from the ground up, not adapted from US or European systems, (2) Arabic-native with full RTL support, (3) integrated with Saudi regulatory frameworks (SCFHS, CCHI, NPHIES, SBS, ZATCA) rather than bolted-on, (4) in-Kingdom hosting on Google Cloud Dammam meeting PDPL residency requirements by default.

TAQRIR V1.0 (April 2026 launch) covers Basic Life Support (BLS) scope with 863 structured clinical fields across 7 ePCR screens: Takeoff, Arrival, Quantitative Assessment, Rendered Care, Inbound Handover, Recorded Timeline, and Final Report. V1.0 includes Treated-and-Released, Dead-on-Arrival, Refusal, and Transport-Diversion flows. V1.5 (August 2026) expands to Advanced Life Support (ALS) and adds claim-ready clinical foundations. V2.0 adds full NPHIES + SHIP integration.

TAQRIR is hosted on Google Cloud Platform in the Dammam region (me-central2), within the Kingdom of Saudi Arabia. This in-Kingdom hosting is a PDPL requirement for personal healthcare data and ensures Saudi data sovereignty. TAQRIR uses Cloud Run, Cloud SQL (PostgreSQL), Memorystore for Redis, Cloud Storage with 7-year WORM retention for audit logs, and Cloud Monitoring / OpenTelemetry for observability.

TAQRIR uses Saudi Arabia's official clinical coding standards: ICD-10-AM for diagnosis, ACHI (Australian Classification of Health Interventions) 11th Edition for procedures, and SBS (Saudi Billing System) for ambulance service codes. All codes are cross-walked to internal TAQRIR field codes for use in the ePCR wizard and are validated against the CCHI BLS scope. Code mappings are versioned and snapshot-immutable on report lock for audit integrity.

Request a facility trial through the TAQRIR website at taqrir.sa or contact admin@taqrir.sa. The onboarding process includes facility registration, SCFHS credential verification for clinical users, branch and unit setup, user invitation, and a live onboarding call with a TAQRIR Customer Success Manager. Trial facilities that do not convert can export all their data as a full-facility PDF report under TAQRIR's trial data exit policy before archival or deletion per the Data Processing Agreement.